For the first time, we have four generations (Traditionalists, Boomers, Xers, and Millenials) working side by side in the workplace. Mr. Shaw details the 12 main "Sticking Points" - the primary places that each generation parts ways and communication (and therefore productivity and peace) breakdown. He uses real stories, examples, concrete solutions, and dialogues to illustrate how to create healthy and long-term change. There is humor and logic, explanation and real-life story after story that allows sense to be made of what are very challenging issues. Personally, I am self employed and have both clients and consultants whom I mentor that are from every generation. My husband is a pastor (which, from a business perspective is essentially leading a non-profit organization) - and the church we started recently is named Generations Church. I could not be reading this at a more appropriate and needed time. :)
It was both interesting and informative....such a tough balance to achieve. There are a gajillion books on leadership and business out there, but hands down this is one of the best books I've read, in any genre.
EVERY manager/coach/employee/employer/leader/person-from-any-generation, in any business, of any kind......should read this. Yes. It is that good.